Q: How long will it take to receive my order?
A: We aim to process your order within 1-3 business days, but processing time may be delayed due to high workload. Shipping times will depend on your location and the shipping option you choose at checkout. Please note that due to the COVID-19 pandemic, shipping times may be longer than usual.
Q: Can I return an item for a refund?
A: Yes, you can return an item for a refund within 7 working days of receiving it if it is defective, damaged, or if you received the wrong item. However, please note that a 3% deduction will be made to cover payment processors and any Shopify fees incurred by the order. Non-deliverable items will be refunded minus our shipping costs. Shipping costs are non-refundable, and you will be responsible for paying for your own return shipping costs.
Q: Can I cancel my order during the GB?
A: We will accept cancellation, but all returns are subject to a 5.2% deduction to cover payment processors and Shopify fees. Non-deliverable items will be refunded minus our shipping costs. You are responsible for paying for your own shipping costs for returning items.
Q: What happens if my order is damaged or lost during transit?
A: We are not responsible for any damaged, lost, delayed, or stolen packages. Once the package arrives at the designated location, customers must contact the local courier to resolve any issues. If your product is marked as delivered but you did not receive it, please contact your chosen courier as soon as possible.
Q: Can I track my order?
A: Yes, you can track your order using the tracking number provided once your order has shipped. Please allow a few working days for the tracking to be active. There can be occasions where the tracking status is limited and stops updating, but this does not necessarily mean that the package is lost. It may simply take longer for the package to be delivered.
Q: Can I change or cancel my order after it has been placed?
A: We aim to process orders as quickly as possible, so if you need to make changes or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, but please note that we may not be able to cancel or change your order once it has been processed.
Q: What payment methods do you accept?
A: We accept all major credit cards, as well as payment through PayPal and other popular payment providers. At this time, we do not accept payment via check or money order.
Q: Do you offer any discounts or promotions?
A: We occasionally run promotions and discounts for our customers. To stay up-to-date on our latest deals and offers, please sign up for our email newsletter or follow us on social media.
Q: How can I contact customer service?
A: You can contact us via email at email@example.com or through our website's contact form. We aim to respond to all inquiries within 24-48 hours.