COVID-19 Delays
Due to the ongoing pandemic, shipping times may be longer than usual. We apologize for any inconvenience caused, but we prioritize the safety of our team and customers above all else.
GENERAL
All items are shipped from Indonesia.
Shipping fees will be calculated at checkout.
PACKAGING
We take extra precautions to ensure your items are securely packaged for safe shipment.
PROCESSING TIME
We strive to process and prepare your order within 1-3 business days. In case of any delay, we will do our best to ship your order as soon as possible.
Please note that processing time and shipping time are different.
ORDER CONSOLATION
We regret to inform you that at the moment, we are unable to consolidate separate orders. Kindly ensure that you have added all desired items to your cart before checkout.
IMPORT TAX AND DUTIES
For international customers, import taxes may be levied depending on your country of purchase.
DAMAGED OR LOT ITEMS DURING TRANSIT
Once the package has been delivered to the designated location, customers are advised to contact the local courier for any issues such as damage, loss, delay, or theft. Please note that we are not responsible for any such incidents.
If your package is marked as delivered but you have not received it, please contact the chosen courier immediately.
SHIPPING OPTIONS
We offer local shipping through JNE, JNT, Paxel, & other on-demand services. We hope to add more affordable shipping options in the future.
Please note that tracking status may be limited or stop updating, but this does not necessarily mean that the package is lost. It may just take longer for the parcel to be delivered.
We hope this information helps. If you have any further questions, please do not hesitate to reach out to us at contact@kukey.studio.
Due to the ongoing pandemic, shipping times may be longer than usual. We apologize for any inconvenience caused, but we prioritize the safety of our team and customers above all else.
GENERAL
All items are shipped from Indonesia.
Shipping fees will be calculated at checkout.
PACKAGING
We take extra precautions to ensure your items are securely packaged for safe shipment.
PROCESSING TIME
We strive to process and prepare your order within 1-3 business days. In case of any delay, we will do our best to ship your order as soon as possible.
Please note that processing time and shipping time are different.
ORDER CONSOLATION
We regret to inform you that at the moment, we are unable to consolidate separate orders. Kindly ensure that you have added all desired items to your cart before checkout.
IMPORT TAX AND DUTIES
For international customers, import taxes may be levied depending on your country of purchase.
DAMAGED OR LOT ITEMS DURING TRANSIT
Once the package has been delivered to the designated location, customers are advised to contact the local courier for any issues such as damage, loss, delay, or theft. Please note that we are not responsible for any such incidents.
If your package is marked as delivered but you have not received it, please contact the chosen courier immediately.
SHIPPING OPTIONS
We offer local shipping through JNE, JNT, Paxel, & other on-demand services. We hope to add more affordable shipping options in the future.
Please note that tracking status may be limited or stop updating, but this does not necessarily mean that the package is lost. It may just take longer for the parcel to be delivered.
We hope this information helps. If you have any further questions, please do not hesitate to reach out to us at contact@kukey.studio.